Blue Lake Casino Hotel

Redwood Rewards Club Promotions

Standard Terms and Conditions

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Governing Authority

All promotions conducted by Blue Lake Casino Hotel are operated on the sovereign lands of the Blue Lake Rancheria and are subject exclusively to the laws of the Blue Lake Rancheria and the regulatory authority of the Blue Lake Rancheria Tribal Gaming Commission (TGC). By participating in any promotion, entrants acknowledge that they are subject to tribal jurisdiction for all matters arising from the promotion.

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General Terms and Conditions

1. Blue Lake Casino Hotel Redwood Rewards Members are eligible to participate.
2. Redwood Rewards membership is free.
3. Participants shall be at least 21 years of age.
4. Winner shall be responsible for all applicable taxes and licensing fees, unless Promotion Specific Rules state otherwise.
5. All entries are subject to review and verification.
6. Prizes are non-transferable. Blue Lake Casino Hotel reserves the right to substitute prizes of equal or greater value due to availability, supplier issues, or other circumstances beyond reasonable control.
7. By participating in this promotion, participants agree to the rules.
8. Blue Lake Casino Hotel reserves the right to distribute additional entries via advertising, direct mail, email, or other promotional means.
9. Falsely obtained entries are invalid.
   • 9.1 Fraudulent activity of any kind shall void all winnings.
   • 9.2 Fraudulent activity shall disqualify and prohibit entrant from participating in future promotions.
10. Management reserves the right to modify or cancel this promotion at any time. The interpretation of the rules, eligibility, and prize distribution is at the sole discretion of Blue Lake Casino Hotel and its management team.
11. All disputes shall be submitted in writing via the Guest Dispute Form available at bluelakecasino.com/dispute, at the Redwood Rewards Club, or by requesting staff assistance. Management will respond within five (5) business days of submission. Disputes may be appealed to the Blue Lake Rancheria Tribal Gaming Commission within ten (10) business days of management’s decision. All TGC decisions are final and binding.
12. Blue Lake Casino Hotel Liability Limitations:
    • 12.1 Blue Lake Casino Hotel shall not be liable for injuries or losses arising or resulting from participation in the promotion.
    • 12.2 Blue Lake Casino Hotel is not liable for any acts or omissions by employees, whether negligent or willful, in the conduct of the promotion.
    • 12.3 Blue Lake Casino Hotel is not liable in the event of any equipment or software malfunction.
13. Blue Lake Casino Hotel shall not be responsible for lost, late, mutilated, or illegible entries, nor for electronic transmission errors or delays resulting in omission, interruption, deletion, defect, delay in operations or transmission, theft or destruction or unauthorized access to or alterations of entry materials, or for technical, hardware, software, or telephone failures of any kind, lost or unavailable connections, fraud, incomplete, garbled, or delayed computer transmissions, whether caused by Blue Lake Casino Hotel, a prize supplier or a promotion sponsor, users, or by any of the equipment or programming associated with or utilized in the promotion or by any technical or human error which may occur in the processing of submissions which may limit, restrict, or prevent a participant’s ability to participate in the promotion.
14. If for any reason the promotion is not capable of running as planned, including pandemic or other public health emergency, infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures, or any other causes within or beyond the control of the Blue Lake Casino Hotel which corrupt or affect the administration, security, fairness, integrity, or proper conduct of this promotion, Blue Lake Casino Hotel reserves the right at its sole discretion to cancel, terminate, modify or suspend the promotion.
15. Any attempt by any person to deliberately damage any program or to undermine the legitimate operation of this promotion may be a violation of criminal and civil laws and should such an attempt be made, Blue Lake Casino Hotel reserves the right to seek damages from any such person to the fullest extent of the law.
16. Entries are handled in accordance with all privacy rules and regulations consistent with Blue Lake Casino Hotel’s normal business operations, and will be retained for record keeping purposes in accordance with tribal legal requirements.
17. Blue Lake Casino Hotel employees and Blue Lake Rancheria employees are not eligible to participate.
    • 17.1 Employees of any partners associated with the promotion are ineligible to win prizes provided by that partner.
18. Excluded or self-excluded guests are not eligible to participate or win.
19. Odds of winning are posted when applicable.
    • 19.1 Odds for participation or casino play based promotions are not available.
20. Blue Lake Casino Hotel shall not be responsible for lost or stolen entries.
21. Winners shall complete all required paperwork including but not limited to a W-9 and Prize Form as well as provide valid photo ID, Social Security number, and physical address prior to prize disbursement and within the claim period specified in Item 25.
22. A copy of the Official Rules shall be available at the Redwood Rewards Club.
23. Must be present to win. If a selected winner is not present or does not claim their prize within the allotted time, the prize will be forfeited and an alternate winner will be selected per system procedures or Promotion Specific Rules.
24. Event times are approximate. Blue Lake Casino Hotel reserves the right to change event times due to unforeseen or extenuating circumstances. Notification of time changes will be posted at the Redwood Rewards Club and announced on the gaming floor when possible.
25. All prizes shall be claimed within 48 hours of the end of the promotion or the prize is considered forfeit. All non-cash prizes must be removed from the property of Blue Lake Casino Hotel and the Blue Lake Rancheria Tribe within 48 hours of the end of the promotion or the prize is considered forfeit. Forfeited prizes may be redistributed via future promotions, retained by Blue Lake Casino Hotel, or disposed of at management’s discretion.
26. By accepting a prize, winners grant Blue Lake Casino Hotel permission to use their name, likeness, and photograph for promotional and marketing purposes without additional compensation, unless prohibited by law or declined in writing at time of prize acceptance.
27. Winners will be announced via PA system, on gaming floor displays, and/or posted at the Redwood Rewards Club as specified in the Promotion Specific Rules. Participants are responsible for being present and attentive at drawing time. Blue Lake Casino Hotel is not obligated to search for or page absent winners.
28. Promotions utilizing electronic drawing systems are subject to the applicable system-specific rules in Items 29 (EDB), 30 (Kiosk), or 31 (Physical Barrel), in addition to these General Terms and Conditions and any Promotion Specific Rules.

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Item 29: Electronic Drawing Barrel (EDB) Promotions

29.1 System Description

The Electronic Drawing Barrel (EDB) is a computerized random selection system operated by Blue Lake Casino Hotel. Entries are deposited electronically—either automatically through slot machine play, manually by a Marketing Representative for table games and bonus entries, or through other methods specified in the Promotion Specific Rules.

29.2 Entry Activation — Slot Play

1. Players earn entries according to the “How to Earn” section of the Promotion Specific Rules.
2. Entries are not deposited into the EDB until the player’s Redwood Rewards card is removed from the slot machine card reader.
3. Players must remove their card prior to the entry cutoff time to activate earned entries for that drawing.
4. A five-minute warning will be announced prior to each drawing. This announcement serves as the final cutoff for automatic entry deposits. Cards removed after this announcement may not be included in the drawing.

29.3 Entry Activation — Table Games

1. Table games entries are calculated based on closed ratings.
2. Players must bring table games entries to the Redwood Rewards Club for manual entry into the EDB by a Marketing Representative.
3. The line for manual entry deposits will be capped thirty (30) minutes prior to the scheduled drawing time.

29.4 Free and Bonus Entries

Players must check in at the Redwood Rewards Club to receive and deposit any free or bonus entries. Manual entry cutoff times apply per Item 29.3(c).

29.5 Entry Verification

Players may verify their entry count at the Redwood Rewards Club. Verification requests should be made at least fifteen (15) minutes prior to the scheduled drawing to allow adequate processing time. Entry counts are final once the drawing begins.

29.6 Drawing Procedures

1. Drawings will be conducted according to the schedule in the Promotion Specific Rules.
2. A Marketing Representative will conduct each drawing using the EDB user module.
3. The selected winner will be announced via the casino PA system and displayed on TV monitors throughout the casino.
4. Winner names may be abbreviated on display monitors due to character limitations. The official winner is determined by Player ID as recorded in the Oasis 360 system.

29.7 Winner Claim Process

1. Selected winners must report to the designated claim area within the time limit displayed on casino monitors and specified in the Promotion Specific Rules.
2. It is the winner’s sole responsibility to be attentive to PA announcements and monitor displays.
3. If a selected winner does not claim their prize within the allotted time, the prize is forfeited and an alternate winner will be automatically selected.
4. Once an alternate winner is selected, the previous selection is invalid for that drawing.
5. A Marketing Representative will confirm the verified winner in the EDB system to officially close each drawing.

29.8 Duplicate Winners

Unless otherwise specified in the Promotion Specific Rules, a player may be selected as a winner multiple times during a promotional session. Any restrictions on multiple wins will be stated in the Promotion Specific Rules.

29.9 System Failure Procedures

1. Brief Outage (under 20 minutes): If the EDB is offline at a scheduled drawing time but restored within twenty (20) minutes, the drawing will be held immediately upon restoration. All entries valid at the original drawing time remain eligible.
2. Extended Outage (20 minutes or more): The affected drawing will be postponed to one (1) hour following the final scheduled drawing of that promotional session.
3. Multiple Drawings Affected: Each postponed drawing will be held sequentially in original scheduled order following the final scheduled drawing of the session.
4. Overnight or Extended Failure: If the EDB cannot be restored during the promotional session, affected drawings will be rescheduled to the next available promotional date, not to exceed seven (7) calendar days. All qualified play during the postponement period shall generate additional entries. Entries earned prior to system failure remain valid.
5. Promotion Cancellation: If systems cannot be restored within seven (7) calendar days, affected drawings will be cancelled. Management may redistribute affected prizes to future promotions or offer alternative compensation at its sole discretion.
6. Partial System Failure: If winner selection functions but displays malfunction, winners will be announced via PA system and posted at the Redwood Rewards Club. If displays function but selection malfunctions, postponement procedures in (a) through (e) apply.

29.10 Official Records

Electronic entry records maintained in the Oasis 360 player tracking system constitute the official record for all EDB drawings. In the event of any discrepancy between player records and system records, Oasis 360 data shall prevail.

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Item 30: Kiosk-Based Electronic Drawing Promotions

30.1 System Description

Certain promotions utilize the Aristocrat Kiosk system for electronic entry and random winner selection. The kiosk system connects to the Oasis 360 player tracking system for entry validation and winner verification.

30.2 Entry Activation — Slot Play

1. Players earn entries according to the “How to Earn” section of the Promotion Specific Rules.
2. Entries are activated by any of the following methods:
   1. Inserting the Redwood Rewards card into any gaming machine; or
   2. Swiping or inserting the Redwood Rewards card at any promotional kiosk.
3. Players should verify entry activation at a kiosk prior to drawing cutoff time.
4. Entry activation cutoff times are specified in the Promotion Specific Rules.

30.3 Entry Activation — Table Games

1. Table games entries are calculated based on closed ratings.
2. Table games entries are activated when the rating is closed and the player subsequently swipes or inserts their card at any promotional kiosk.
3. Players with unclosed table ratings at drawing time may not have those entries included in the drawing.

30.4 Free and Bonus Entries

Free and bonus entries are activated at promotional kiosks or the Redwood Rewards Club as specified in the Promotion Specific Rules.

30.5 Entry Verification

Players may verify their entry count at any promotional kiosk or at the Redwood Rewards Club prior to the drawing.

30.6 Drawing Procedures

1. Drawings will be conducted according to the schedule in the Promotion Specific Rules.
2. Winner selection is performed by the kiosk system’s random number generator.
3. Winners will be announced via the casino PA system and displayed on casino monitors and/or kiosk screens as specified in the Promotion Specific Rules.

30.7 Winner Claim Process

1. Selected winners must report to the designated claim area within the time limit specified in the Promotion Specific Rules.
2. It is the winner’s sole responsibility to be attentive to PA announcements and monitor/kiosk displays.
3. Procedures for unclaimed prizes and alternate winner selection are specified in the Promotion Specific Rules.

30.8 Duplicate Winners

Restrictions on multiple wins, if any, are specified in the Promotion Specific Rules.

30.9 System Failure Procedures

1. In the event of kiosk system failure, Blue Lake Casino Hotel may:
   1. Delay the drawing until system functionality is restored;
   2. Utilize the in-house Electronic Drawing Barrel (EDB) as a backup system;
   3. Reschedule the drawing to a later time or date; or
   4. Cancel the drawing per Item 14.
2. The selection of contingency method is at management’s sole discretion.
3. In all contingency scenarios, only entries verified as valid in the Oasis 360 system at the time of the originally scheduled drawing shall be eligible.
4. If backup systems are used, entries recorded in the kiosk system will be transferred to the backup system where technically feasible. If transfer is not feasible, entries will be reconstructed from Oasis 360 qualifying play records.

30.10 Official Records

Electronic entry records maintained in the Oasis 360 player tracking system constitute the official record for all kiosk-based drawings. In the event of any discrepancy, Oasis 360 data shall prevail.

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Item 31: Physical Drawing Barrel Promotions

31.1 General

Physical drawing barrel procedures, including entry methods, drawing times, and winner selection process, are specified in the Promotion Specific Rules.

31.2 Standard Procedures

Unless otherwise specified in the Promotion Specific Rules, the following standard procedures apply:

1. Entries are deposited into a secure physical barrel located at the designated promotional area.
2. Drawings are conducted by a Marketing Representative or designated Casino Host.
3. Winning entries are drawn by hand and verified against player records before prize award.
4. Must be present to win unless Promotion Specific Rules state otherwise.

31.3 Contingency

In the event that a physical barrel is unavailable, management may substitute an electronic drawing method using either the EDB (Item 29) or Kiosk system (Item 30) at its sole discretion.

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— End of Standard Terms and Conditions —

Version 2.0 — Effective January 1, 2026/p>

Approved by Blue Lake Rancheria Tribal Gaming Commission: [DATE]